Account Cancellation Policy


MacConnect accounts carry no long term obligation, and may be canceled at any time. Canceled accounts will remain active until the end of the current billing period, however no additional charges will be posted to any account that has been canceled. Refunds (prorated or otherwise) are not available as a matter of policy.

To cancel your MacConnect account, you may:

• Log in to our billing and account management system. You can request cancellation of your MacConnect services from there. Note that this is only available for accounts that have been migrated to our new billing system, or for accounts established after February of 2008
• Email your cancellation request to billing@macconnect.com
• Contact us via telephone at (631)757-3847 during normal east coast business hours
• Fax us a written and signed request to cancel your account. Fax your request to (419)715-3813.
  
• Mail us a written and signed request to cancel your account. Mail your request to:
  The Mac Internet Company
  Attn: Billing and Payments
  5507-10 Nesconset Highway
  Suite 131
  Mt. Sinai, New York 11766

To expedite your cancellation request, include your MacConnect username, your MacConnect email addresses, your real name, your mailing address, and the last 4 digits of the credit card used on your account (to verify your identity - we do not want to process erroneous cancellations).

You may request a cancellation confirmation number from a member of our billing department. A cancellation confirmation number can be helpful. It will be used to track your request in the event of future billing or payment disputes and/or problems.

Canceled accounts may be reinstated at any time without incurring additional account setup fees.